“What doesn’t kill you makes you stronger” right? I got a good helping of that this weekend when Verisign turned off our payment gateway from transactions without notice. Luckily the phone started ringing off the wall with customers determined to purchase or we might not have caught it. Turns out….my credit card that is billed for the gateway had expired and I failed to give them the new expiration date. The weekend is the worst time for this to happen because support is non-existent if you haven’t already paid a monthly contract of $100+/month. For the two years before this we haven’t experienced a single problem so we couldn’t justify the high priced service contract.

I lost a few thousand dollars and I am sure the nominal amount that Paypal lost isn’t enough to even get them out of bed. Sure, we aren’t Amazon but we don’t ask for much and always pay on time. We have given them well into the five-figure range of transactions over a two year period.

I just hope we never get so big that we can’t make a 5 minute courtesy call to help out solid everyday customers.

That new space we were looking into in my previous post will be decided on this Wednesday. I have to say that I am don’t want to post any pictures just yet. If we decide to go with this place, there will be plenty of before and after photos but not until the “after” is complete. This place is rough! We are about to get down and dirty with it. There will be more to come….