You Design It just received its first cancellation because the event the merchandise was ordered for was canceled. This was tough for us because we want to produce every order we receive. Here was our response in an email:
“Hey Richard,
It is not too late. We will be glad to credit your card back today and cancel the order. Thanks again and please keep us in mind in the future.
Blake Poutra
You Design It “
Here was his reply in an email:
“Thank you very much. I appreciate it. I will definitely use you in the future. Your website is great!
Thanks,
Rich”
All in all it wasn’t so bad. We want the process to be easy and it seemed easy enough.