There are a few perks with my job when handling customer service. I know what you’re thinking…”customer service can have perks?” Not always, but there are few that just feel good after we get off the phone with a customer who has just purchased our products. We love to receive compliments and that is an obvious bonus but my favorite is one where we surprise the customer with service they didn’t expect.

Lately, we have been getting a lot of calls for express shipping or rush jobs. Our policy is that custom t shirts and apparel will be delivered to you in 10 work days or less. The truth is that 9 times out of 10 we routinely beat that timeframe. Most of our customers know this and expect to pay more because we post a 25% upcharge for 6 days or less. We don’t offer a faster option at check out because we know they will contact us to give the date they need them by. When they do and we tell them that we are going to make it on that date or sooner without an extra charge, we can just tell that we made their day.

In return, they make ours.

This entry was posted on Tuesday, April 24th, 2007 at 7:47 am and is filed under You Design It. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.